All of our beautiful products are made in NZD, we are a small New Zealand family owned business.

All our ingredients are listed on our website. We believe in full transparency; there are no hidden chemicals. We also use a natural emulsifier and preservative. We source organic ingredients wherever possible.

We DO NOT test on animals; we test our products on ourselves instead - that's the fun part!

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Payments

Our website is payment secured, we have no access to your accounts, Credit/Debit  Card details are NOT accessible to Pure Life Force.

We offer payment options of direct deposit into our bank account, by credit/debit card, Zip or Laybuy.
 

Shipping

We ship with New Zealand Couriers and all parcels are tracked.  Delivery time is usually overnight (from date of shipment) and can be delivered to rural, residential, and business addresses. Please allow up to 2 extra days for rural deliveries.

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Nationwide postage and packaging $10. Rural deliveries additional $5 fee.  

Be sure to provide us with an accurate and complete address to assist with a quick delivery. 

Please note we can't ship to PO Boxes.

In the unlikely event that a package is lost we will immediately launch an investigation with New Zealand Couriers and keep you informed of the order status.

When an order is placed, we aim to send the products out within 1-2 business days of receiving your payment, usually the same or next day, however if there is any unexpected delay we will contact you immediately.

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Returns

Pure Life Force (Metanoia) works hard to provide you with the highest quality products. If you receive a shipment from us in which the goods are damaged or you believe that the incorrect product or quantity has been sent, please contact us immediately. In cases of damaged goods please keep all packaging and shipping materials to enable us to make a claim from our freight distributor. 

We are happy to exchange unused products in still-new condition for another product of your choice.

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Our recycling policy

There are certain things in our business that we can do to help keep our planet healthy. We recycle everything we possibly can and encourage our suppliers to ship ingredients with zero waste packaging.

All of the cardboard and paper products that our ingredients are delivered in are recycled, or re-used to package parcels. We only print what is necessary, and paper packing tape.

We are continually looking for ways to improve our recycling capabilities and we encourage our customers to recycle what they can from our fantastic earth conscious products.

We ship our products in cardboard boxes and smaller items are sent in padded paper satchels. 

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We will recycle any clean Metanoia glass jars or glass bottles if you can return them to us, and we offer a $1 discount per returned glass item off your next purchase (contact us to arrange).

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Disclaimer

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Pure Life Force does not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Pure Life Force reserves the right to change any detail on the website at any stage, including prices.

 

Privacy

We collect personal information from you, including your name, contact and address details.  WE DO NOT SHARE YOUR PERSONAL INFORMATION WITH ANY OTHER COMPANY other than couriers to deliver your order.
The information you share with us are for our own personal use, ie:  emails of updated products and possible future newsletters.  If you are not wanting to receive any future information from Pure Life Force, please let us know by sending us an email at info@purelifeforce.co.nz

We do not collect or store credit card or payment details as all website payments are processed via secure platforms (Windcave, LayBuy) or made directly into our bank account.

If you require a review of any of our products, look on the facebook page “Metanoia Massage NZ or if you are wanting to place a review a company testimonial your review or testimonial, including your first name and the first initial of your last name, may be used on other social media platforms. 

info@purelifeforce.co.nz